Home page > Europe > The Commission > **UPDATED** Revision of the European

Definition of "on call" work

In some countries, there appears to be an increasing use of ‘on-call’ work or duty arrangements. Generally speaking, this is work done on an ‘as-needed basis’, whereby workers must be available at certain times to be called into work when required by their employer. It thus involves unpredictable or irregular working hours for the workers involved. In 2007, the working time review devotes a special section to this issue, examining how on-call work is understood and defined in each country, its regulation and extent, and the nature of any court cases that have dealt with the matter.

Some aspects of on-call work are particularly topical at present. In its judgements in the Simap and Jaeger cases, in 2000 and 2003 respectively, the European Court of Justice ruled that all time spent on call should be classified as working time, even where the employer provides a place to sleep while the employees are not actively engaged in their duties. Both cases referred to doctors’ on-call periods. The rulings have had an effect at national level, as the legislation in many Member States does not – or did not at the time of the rulings – regard all time spent on call as working time. At EU level, conforming with the judgements was one of the key issues in the European Commission’s proposed revision of the working time Directive which remains deadlocked in the Council.

EC launches public consultation

Following a number of legal judgements by the European Court of Justice (ECJ), the DG Employment and Social Affairs launched ’Phase 1’ of a public consultation and review process on the Working Time Directive (EWTD) in early 2004.

The European Commission issued a Communication on the review of the Directive which analysed the opt-outs and derogations in different Member States, summarised recent case law concerning the definition of working time and the qualification of time spent "on-call" and set out the framework for a public consultation on the implementation of the Directive.

’Phase 1’ of the consultation was closed on 31 March 2004 and comments were proposed on the following issues:

- The length of reference periods (currently four months, with certain provisions allowing for 6 months or a year);

- The definition of working time following recent European Court of Justice rulings on time spent ’on call’

- The conditions for the application of the opt-out - Measures to improve the balance between work and family life

- How to find the best balance of these measures.

On 19 May 2004, DG Employment announced ’Phase 2’ of the consultation. Based on the results of ’Phase 1’, the EC identified specific areas that workers’ and employers’ representatives ("social partners") should negotiate on.

EC publishes new proposed EWTD

The European Commission anounced on 23rd September 2004 its controversial proposal to update the 1993 working time Directive.

In its proposal, the EC has kept the individual opt-out from the 48 hour week, although it has included stricter conditions for it (EPHA members can read EPHA’s briefing on the opt-out).

Member States would be given the possibility to extend the reference period for calculating the 48-hour maximum working week from 4 months to a year. Time spent on call that is not worked would not be counted as working time, with compensatory rest granted within 72 hours.

The proposal was sent to the Council and the European Parliament for agreement.

The Health Council met on 4th October 2004 in Luxemburg and this issue was discussed. Please read EPHA’s related article "Health Council discusses health care" for more information.

- Proposal for a Directive of the European Parliament amending Directive 2003/88/EC concerning certain aspects of the organisation of working time, 23/09/2004.

- Commission’s press release, 23/09/04

June 2006: latest developments

The 08-09 December 2004 Employment, Social Policy, Health and Consumer Affairs Council was not able to reach an agreement on the WTD, given the differences in the labour market. The key issues that blocked the discussion remain: ie the opt-out provision and the question on the whether the maximum weekly working time is calculated per contract or worker.

Again, the Council of Ministers failed to agree on a revision of the EU’s working time directive in June 2006. The stalemate still centres on the opt-out clause. This may force the European Commission to take legal action against Member States that are currently violating European Court of Justice rulings over on call time.

The Finnish presidency will put the issue on the agenda of Ministers during Fall 2006.

November 2006: The Finnish Presidency fails to secure an agreement

Despite an attempt from the Finnish Presidency to end the stalemate on the working time directive, the Council of Ministers have failed once again to arrive at an agreement in their extraordinary meeting which was held on 7 November 2006.

Tarja Filatov, the Finnish Labour Minister proposed a compromised text which, if adopted would have imposed stricter conditions for the UK’s opt-out clause, and would have reduced the average weekly working hours in a 3 month period from 65 to 60.

However no majority could be obtained on the Finnish amendments due to major disagreements surrounding the opt-out clause and as a result of different labour market situations.

France, Italy and Spain proposed an amendment for the future abolition of the opt-out clause which was inevitably refused by the UK with the support of Germany and several other Eastern European countries.

As a result of the lack of agreement from member states,the Commission has asserted that the 23 member states failing to meet the requirements of the directive will soon face infringement proceedings.

December 2007: The Council agreed to postpone a decision in order to further pursue the dialogue

The Employment, Social Policy, Health and Consumer Affairs Council met on 5 December 2007 in Brussels. Among other issues, the Council sought to reach political agreement on two draft Directives, the first one aimed at amending Directive 2003/88/EC concerning certain aspects of the organisation of working time, the second one aimed at establishing working conditions for temporary agency workers.

After extensive bilateral consultations with different member states and the Commission, the EU rotating Presidency held by Portugal in December, decided to present compromise proposals for both directives. Given the difficulties in finding isolated solutions for each of the files, the Presidency decided that there would be added value in working on a simultaneous and integrated solution, thus allowing member states to find a balance between the two directives that would be acceptable from the political point of view.

The connection between the two directives, and more specifically the proposals presented by the Presidency, was considered a solid and viable basis for negotiation towards an agreement in both.

Having in mind the fact that this proposal is still very recent, as well as the sensitive nature of these directives to some Member States and the importance of exploring all attempts to reach an agreement as large as possible before final decision, the Council agreed that the best option at this moment was to postpone a decision, in order to further pursue the dialogue.

Nevertheless, the Presidency noted that a vast majority of Member States had spoken in favour of an integrated solution for the directives, building a global equilibrium between the two, and that many Member States had pressing needs to address labour market regulation problems which depend on a solution to these files. Achieving results in the short-term is therefore of utmost importance for the EU as a whole.


Related documents

- ECJ to rule on UK’s implementation of the European Working Time Directive

- The ECJ considers on-call duty as working time

- New ECJ judgement: emergency workers cannot exceed 48 hour working week

P.S.

EPHA NOTE TO ALL FEEDBACK POSTERS: The EWTD was adopted in 1993 in as a safety measure because of the recognised negative effects on health and safety of excessively long working hours. It also provides for statutory minimum rest-break entitlements, annual leave and working arrangements for night workers.

The EWTD is also designed to help work-life balance by limiting ’long-hours’ which is both stressful and harmful to health. For example, some research has shown that driving while tired provided similar results to driving after having drunk alcohol.

The EWTD regulations place a legal requirement on employers which means that if it is not implemented, national governments will be liable for payment of heavy financial penalties and potentially sanctions from the European Union.

There are no ’rights’ to work long hours, but there is legal protection to protect workers’ rights to reasonable working environment and conditions and to family life.

In 1993, the UK negotiated an opt-out, which allows Member States not to apply the limit to working hours under certain conditions: prior agreement of the individual, no negative fall-out from refusing to opt out, and records kept of working hours of those that have opted out.

France, Germany, Netherlands, Spain and Luxembourg are preparing or have passed legislation to make restricted use of the opt-out, in certain sectors, particularly health sector.

For more information, UK citizens can visit the UK Department of Trade and Industry website.

Last modified on January 11 2008.

Your feedback is valuable to us!

Was this article interesting and relevant for you? Do you have any comments?

16 Forum messages

Our readers have published these comments:

28 January 2004 02:21, by Richard Page

> European Working Time Directive to be reviewed

UK senior doctors (consultants and specialists), are currently in the process of implementing a new National Contract.

There appears to be a major difference in interpretation of the EWTD between the Department of Health and the Consultants, particularly in respect of compensatory rest periods.

Despite the Jaeger ruling there is still no clear guidance as to how the EWTD is applied to those doctors who are on-call but who are NOT resident at their place of work.

These doctors are frequently providing an on-call service from home, often at night, and may need to return to their place of work or provide telephone advice on more that one occassion during this on-call period.

It is generally accepted on both sides that the full on-call period is not eligible to be classified as work.

The difference in interpretation occurs when a Consultant experiences an interuption or interruptions during the on-call period and as a result fails to achieve 11 hours continuous rest in 24 hours.

The Consultants position is that they should be entitled to the full 11 hours compensatory rest if they experience an interuption or interruptions during the on-call period and as a result fail to achieve 11 hours continuous rest in 24 hours.

The Department of Health’s position appears to be that the Consultant is only to take those hours worked on-call as compensatory rest, even though they fail to achieve 11 hours continuous rest in 24 hours.

Any clarification would be gratefully received.

Reply to this message

21 March 2004 15:49, by H. Bacon
A community based Housing Association (a charity & Registered Housing Association of which I am a voluntary Board Member) provides sheltered accommodation for elderly people. In each of our houses the resident warden occupies a fully self-contained flat (in each case this flat is their only place of residence). It is the unanimous wish of all our elderly residents that the wardens are on call overnight albeit that the number of emergency call outs is only 4 or 5 a year. The Warden’s job descriptions require them to be available from 22.00 hrs to 11.00 hrs the following morning five sessions per week. In practice, this generally means that they are busy for about 30-40 minutes each evening ensuring the house is secure and for about 4 hours each morning contacting each resident and other tasks. Thus, except in the rare case of an emergency callout, they are busy for about 23 hours each week but are required to be in their own home for 65 hours. If, as a result of the Jaeger case, the full 65 hours has to be recognised as "working hours", the Association will have to withdraw this service on cost grounds. Is the Jaeger decision likely to impact upon the Association? If so, are there measures that can be taken to avoid this impact? Harry Bacon (Voluntary Board Member)

Reply to this message

5 July 2005 13:33, by chris burrows

I am a engneer working shifts 6to2 and 2to 10 mon to fri. when on 6am to 2pm I finish work at 2pm then from 10pm till 5am i am on call they can call my self to go into work this could happen twice a night, this is mon to fri From fri 10pm i am on call till 5am mon what should i do and how does the wtd help me ?

chris

Reply to this message

3 March 2004 18:24, by Jason

> European Working Time Directive to be reviewed

I live in Malta & work in the culinary industry. Does the review on the working time directive also include workers that are in a managerial post?

If yes, how can it be applied if the worker isn’t represented by a union & in trying to apply the directive by telling his boss, risks losing his job?

Reply to this message

21 March 2004 14:47, by bronagh campbell

> European Working Time Directive to be reviewed

dear sir/madam i am a hgv driver and would like to know will the directive be introduced for hgv drivers and when? also...can employer reduce wages and should holiday pay be the same as normal wage. thankyou b campbell

Reply to this message

31 March 2004 04:16, by Ewan

> European Working Time Directive to be reviewed

I am a fire fighter at one of Englands leading airports, last night we were informed that as from the 1 April 2004 (2 days notice) we would be implamenting the EWTD, although we can opt out of the 48 hour week we cannot opt out of the breaks between shifts, as we work 12 hour shifts this also applies to any secondary employment we do. Now we cannot carry out any significant amount of overtime or carry out secondary employment a large number of my colleages and myself will loose a lot of earning potential, surely this must be against my civil liberties. Any information would be appreciated.

Reply to this message

25 June 2004 19:16, by D Davenport
I am a hgv driver and today 25/06/2004. I was suspended from work for working only 48 Hrs. I have now got to go to a panel to justifie my actions

Reply to this message

6 August 2004 10:19, by john campbell

> European Working Time Directive to be reviewed

dear sir or madam, i am a hgv driver & i work 60 hours a week. i want to work 60 hours a week because it pays the bills. take 12 hours off me a week & i am going to be down a considerable amount of money at the end of the week. why can i not opt- out because it is my poragative. this could put me in a situation where i cannot afford to pay my mortgage. why can self employed be allowed to work any hours they want until 2009? this i think violates my right as an employee. the company i work for, people do the overtime for 1 reason & thats to earn money. no one in brussels should be allowed to tell me that i can only work 48 hours a week. thank you j campbell

Reply to this message

16 August 2004 08:49, by GAIL FARMER

> European Working Time Directive to be reviewed

I HAVE A QUESTION REGARDING LONG WORKING HOURS AND THE EUROPEAN WORKING TIME DIRECTIVE WHICH MAY RESTRICT YOU TO WORKING 48 HOURS PER WEEK. WHAT IF YOU NEED TO WORK LONG HOURS DUE TO MORTGAGES,COST OF LIVING AND OTHER EXPENSES. WILL THIS TAKE AWAY YOUR RIGHT TO WORK LONG HOURS IF YOU NEED TO.

See online : EUROPEAN TIME DIRECTIVE

Reply to this message

14 October 2004 05:35, by Paul Howard

> Revision of the European Working Time Directive

I currently work 9-17, but the product we sell requires support out of hours 17-9. This requires answering a phone, dialling in via computer. Is this considerd as out of hours working considered working? If so must I take 11:00Hrs from the point of the call off, giving the 11Hr break for each day? What are the rules about supporting outside hours. The support will be a small team that has to cover 365 days, 24/7. Can you please help. I am unsure what the legal implications are, and how the rules apply.

Thank you.

Reply to this message

2 November 2004 03:46, by Chris Brook

> Revision of the European Working Time Directive

Is the 11 hour gap between shifts compulsory? I work in a hospital unit and we have reorganised our shifts to comply with this requirement, but everybody hates the new hours. The particular problem is the 12.00 to 20.00 shift. It is felt that this gives no time in the morning to do anything, and the finishing time does not have any advantage over the old system, so your whole day seems to be taken up with work. We would like to go back to the previous shift pattern of 07.00 to 15.00, 13.15 to 21.15, and 20.45 to 07.15, which we feel are more "worker friendly".

Does the word entitlement mean that we can choose not to have such a long gap between shifts?

The general feeling is that the new hours are far mor onerous than the old ones.

Reply to this message

9 February 2005 15:55, by Danny Moore
I would like to agree with Chris Brooks.In Ireland most hospital doctors are dreading the imposition of the EWTD as the government seems intent on introducing full shiftwork using the 11 hour rest period as their excuse.It will mean a lot more intense and lonely nightwork for young doctors with poorer training and fewer dayshifts.It is OK for specialties that can do night call from home but awful for specialties like general medicine or paediatrics which require onsite cover.Management is delighted with what it sees as an opportunity to bully doctors and says it only has to ’consult’not to get ’agreement’ from the ’social partners’.The EWTD has to be more sensitive to aspects of work such as the increased work intensity and more nightshifts it is generating for workers such as hospital doctors which are much more unpleasant than our current conditions. Please change the 13 hours-our government says it couldn’t monitor ’inactive ’on duty hours so won’t entertain them.We consider full rotating shifts bad for our health and training and also make hospitals more dangerous for patients.Thank you .

Reply to this message

10 January 2005 16:32

> Revision of the European Working Time Directive

Sir, I am an HGV driver and work 74 hours per week, night shift, I have done this for the past 19 years and am virtually nocturnal, for me to go on to dys would affect me greatly, n ot just the loss of money because we are so poorly paid, very few lorry drivers I know could survive on a 48 hour week including people like myself who are long distance men plus I feel it would alson increae the driver shortage already apparent in our industry, bottom line is freight still has to be moved and this directive makes it even more harder.C.Heath

Reply to this message

10 May 2005 11:23

> Revision of the European Working Time Directive

The European Parliament has done nothing but patronise the people of Europe. It is about time it was disbanded and all the corrupt MEPs made to pay back the money they have stolen from us. I do not like some Europrat telling me i can’t work overtime when I want. They are just a bunch of tinpot dictators.

M Cairns

Reply to this message

25 September 2005 06:22, by Steve Austin

> Revision of the European Working Time Directive

I am a domicilary care worker. The hourly rate paid for my job is nonsense so the only way that I can even consider taking on a mortgage is to work the hours for the money to pay for it and I have therefore ’opted out’. If I do take on a mortgage and this ridiculous directive is imposed I will be reposessed. How else am I supposed to improve my lot if I am not allowed to work for the improvement. No one forces me to work long hours, it’s my choice. I thought that living in a democracy meant that I was able to make this kind of choice for my self. If some Brussles bureaucrat/s can impose a 35-40% salary cut on me, can I do the same for him/them.

Reply to this message

21 December 2005 09:54, by Jonathan Moles

**UPDATED** Revision of the European Working Time Directive

I am sorry to correct you but your article is inaccurate. Firstly there is no conclusive proof that long hours harms health, merely a succession of unproven studies. Secondly there are rights to work long hours. The European convention on human rights guarantees the freedom of movement and assembly. As the health risks are unproven the EU cannot therefore limit this based on ehalth grounds. The European Charter on workers’ rights also says that people have the right to engage in work. Therefore this entire legislation is completely illegal and we are not bound by it. I will not have my human rights taken away just to please the family lobby. Maybe my work life balance includes enjoying long hours. Is this not permissible in Europe? Even if it were harmful to health it is my health and providing I do not put anyone’s health at risk I am legally entitled to harm my health. Lets be honest - this is not about health. It is about some groups enforcing their vision of what work and life should be like on the rest of us. That does not respect the human rights and frreedoms of the individual of those that wish to work long hours. Thislegislation is illegal as it contravenes the European Charter of Human rights and therefore none of us are legally bound to follow it.

Reply to this message